GoZoKo · Your next step

Return Policy

Effective October 24, 2026. This policy applies to the GoZoKo Entrepreneur Starter Package and its custom-made components.

Your package is made using your approved artwork and selected options. We do not accept change-of-mind returns or exchanges, but we stand behind the quality and accuracy of your order.

Report a problem within 5 business days

Inspect each shipment when it arrives. Report damaged, defective, incorrect or missing items within 5 business days of that shipment’s delivery by emailing info@gozoko.com. Include your order number, a description of the issue, and clear photos of the affected items and packaging. For a missing item, include a photo of what you received. Business days are Monday through Friday, excluding U.S. public holidays.

Our quality guarantee

For a confirmed production defect, shipping damage, incorrect item or missing component, GoZoKo will replace or reprint the affected component at no charge. If replacement is not possible, we will refund the affected portion of your purchase. A problem with one component does not automatically require returning the entire package.

Returns and shipping costs

Contact us before sending anything back. Keep the affected items and packaging while we review your claim. We may be able to resolve an issue from photos without a return. If a return is required for a confirmed defect or fulfillment error, GoZoKo covers return shipping and provides the return instructions and prepaid label. Do not send products directly to a supplier without our instructions. There is no restocking fee for an approved defect claim.

Approved artwork and selected options

We do not provide free returns, exchanges or replacements for changes of mind, customer-approved spelling or artwork errors, or incorrectly selected sizes or options when the order was produced as approved. Please review your artwork, spelling, contact details, sizes and colors carefully before approving production. Errors introduced by GoZoKo remain covered by our quality guarantee.

Cancellations

You may cancel before production begins by contacting info@gozoko.com with your order number. Once custom production begins, the order cannot be canceled. This does not affect our responsibility to resolve covered defects or fulfillment errors.

Your rights and contact

This policy does not limit any rights or remedies available to you under applicable law.

For return requests, cancellations or questions, email info@gozoko.com.